Front Desk Coordinator Career (Edison & Monroe)

Front Desk Assistant

Comprehensive Medical Care is seeking a qualified candidate to fill the position of Front Desk Assistant. We are a multi-specialty, outpatient rehabilitation practice located in Central New Jersey. Our office currently offers Orthopedic Surgery, Interventional Pain Management, Neurology, Chiropractic Care, Physical Therapy, Occupational Therapy, Podiatry, and Acupuncture.

Essential Job Responsibilities

  • Organizing patient and provider schedules including patient follow-up for missed appointments.

  • Clerical responsibilities including sending/receiving/filing patient medical records; communicating with local clinics to obtain lab/x-ray reports, hospital notes, referral information, etc.

  • Monitoring and answering phone lines and obtaining patient information/intake and ensuring their medical benefits cover services in question

  • Use practice management software to match medical provider’s availability with patient’s preferences in terms of date and time.

  • Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to medical providers prior to each day’s visits.

  • Update of the “Five Point Check-List” for evaluations, diagnostics, DME and rehabilitation and Schedule Office Hours.

  • Other duties as assigned.

    Requirements:

  • Knowledge of healthcare and medical practice protocols related to scheduling appointments.

  • Knowledge of medical, anatomy and physiology terminology a plus.

  • Adherence to HIPAA standards.

  • Knowledge of Microsoft.

  • Ability to communicate effectively with physicians/clinicians about scheduling preferences.

  • Excellent communication skills for both in-person interactions and phone based interactions.

  • Ability to produce reports about appointment patterns as needed.

Download employment-application_001.pdf

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